Having an IT team on hand makes running a business so much easier. Whether you have an in-house department or outsource your IT requirements, you’ve got professional expertise to deal with your digital issues and hardware woes.
Your entire staff body benefits from having IT experts just a phone call or email away, and it would be hard to get the same level of work done without them.
However, while your IT team makes life easier for you, are you accidentally complicating their workload on the other end?
There are various frustrations involved in IT maintenance and network infrastructure. When you have an understanding boss who goes out of their way to streamline the IT workload, productivity rates soar across the board.
So let’s look into the possibility. Here are a few things to think about in your current working structure that could make IT assistance harder to provide.
Are Employees Given Basic Software Training?
How often do the IT personnel have to sort out mundane, low-level tech issues that clog up the entire ticketing system? Probably a lot more frequently than you realise!
That’s why all employees should be given basic software training, to help eliminate the overload of small-scale issues that take no more than a few seconds to resolve.
For example, someone not being able to see new emails simply because they’re not on the inbox tab!
Do You Look for Integration When Investing in Tech Tools?
IT teams may be software experts, but they have the same amount of hours in the day as you and me! That means the more you ask of them, the less work they’re actually going to get done.
So the next time you’re thinking of investing in a new automation tool for the company, have a quick look at what other programs it works with.
Because identifying a problem is only part of the solution. If you know data sifting eats up at least 20% of your team’s workday, it’s smart to invest in eDiscovery for In-House Corporate Teams.
However, make sure that the program you’re interested in works with the Google Calendar or your project management suite so everyone can meet the deadline and move files without any extra hassle.
Integrations make workflows simple. Your IT team can have everyone up and running on the new program within a matter of hours, and they’re not wasting time having to learn the new system, get it installed, and come up with a bunch of workplace-specific user tutorials to follow.
Have You Scheduled Regular Check-ins with Your IT Team?
Checking in with the IT team is a chance to hear how they’re doing, what’s going well, and what issues keep cropping up.
Getting this feedback is essential to smoothing the workplace experience all round, so try to schedule a check-in at least once a quarter – but preferably once a month.
Your IT team is a goldmine of technical expertise. Keep the ongoing work flow easy for them!
